Back! Tablet & Smartphone Repairs!

You may remember back in February, we took the decision to stop repairing Tablets and Smartphones in house. This was due to a variety of factors some of which are – we do not specialise in tablet or smartphone repairs – therefore we did not feel we were best placed to provide a ‘best in class’ customer experience. Our specialism is in board repairs on Apple Macbooks and other Windows based laptops as well as all other repairs to do with these devices. We also do not carry stock on the various parts required to repair tablets and phones meaning a longer repair turnaround time and with many customers wanting a same day service it was not a service we could offer or want to offer.

However, many customers were asking us to repair these devices even though we were stating we no longer perform this service. In light of this we now have a business partner that we can outsource these repairs to. They do specialise in repairs purely to tablets and smartphones. Your repair is managed by us and we still insist on the same levels of service and standards. However, as these repairs are outsourced, the repair does take longer. Currently 5-10 days although in many cases devices are repaired in a lot less time than this. We will always do our best on price and if you can show us a genuine quotation for a tablet or phone repair we will endeavour to beat it. As always, all repairs (excluding software repairs) carry a 12 months warranty from the repair becoming defective.

Please ask in our Tewkesbury store for details or contact us via our contact form on the website or by email or phone.