While-U-Wait Repairs

*** NOTE: THIS SERVICE IS SUSPENDED DUE TO CORONAVIRUS AND SOCIAL DISTANCING MEASURES ***

Before you get too excited, this service is not available for all repairs! 

This service is on trial so we can evaluate it before rolling it out on a wider scale. Please ensure you read the information below to check whether this service is suitable for you – or contact us.

Why are you trialling this service?
We are often asked if the repair can be done while you wait? We normally work on the fairest principle of ‘first in, first out’ which gives us an average repair time of 2-5 working days.
However, we understand that you want your device repaired as soon as possible often while you wait. To facilitate this, we are releasing some bookable slots each day (they are pre-bookable in advance). These slots allow for a repair duration of 1 hour or so. We have a waiting area that you can sit and wait and chill out – or you can pop back when you are ready. To use the service you must either contact us first or book via the link below. If you just turn up, we cannot guarantee the slot is available – although we will do our best!

How does it work?
We have a limited number of pre-bookable appointment slots that allow for you to have your device repaired while you wait. To use the service you must either contact us first or book via the link below. If you just turn up, we cannot guarantee the slot is available – although we will do our best! Once your slot and repair suitability has been confirmed bring your device into us at the time scheduled. No Shows or Late Attendance may mean you have missed your slot – so please ensure you turn up and on time (unless you contact us in advance) currently we are not asking for pre-payment to secure the appointment but if we have a lot of missed or late appointments, this will be looked at.
We will get to work right away making your device work again in the shortest amount of time possible. When complete we will let you know and you take your device away happy!

How much does it cost?
This depends on the type of repair, but typically we will be adding a convenience charge of £15 on top of our standard repair charge.

What Repairs WON’T you do as a while you wait?
Most Logic/Motherboard Repairs (we will assess only)
Liquid Spill Damage (we will assess only)
Chassis/Case Hinge Damage (we will assess only)
There will certainly be other repairs we cannot do – but as a general rule of thumb, anything that is going to take over an hour to do won’t be suitable. But call us if you are unsure, and we can help you.

What happens if the repair cannot be completed in the slot or is more serious?
If the repair cannot be complete due to unforeseen complications, you will can leave it with us and we will continue working on it, or if possible you can take it away and return it for a normal repair at a later date (within 14 days). Hopefully, repairs that cannot be completed as a while you wait will be filtered out – but this is not always possible depending on the repair.

So – How do I get Started?
Contact us to book a slot or click on the link below

Book A While You Wait Repair HERE

 

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