All posts by Stephen Hollyoake

Back! Tablet & Smartphone Repairs!

You may remember back in February, we took the decision to stop repairing Tablets and Smartphones in house. This was due to a variety of factors some of which are – we do not specialise in tablet or smartphone repairs – therefore we did not feel we were best placed to provide a ‘best in class’ customer experience. Our specialism is in board repairs on Apple Macbooks and other Windows based laptops as well as all other repairs to do with these devices. We also do not carry stock on the various parts required to repair tablets and phones meaning a longer repair turnaround time and with many customers wanting a same day service it was not a service we could offer or want to offer.

However, many customers were asking us to repair these devices even though we were stating we no longer perform this service. In light of this we now have a business partner that we can outsource these repairs to. They do specialise in repairs purely to tablets and smartphones. Your repair is managed by us and we still insist on the same levels of service and standards. However, as these repairs are outsourced, the repair does take longer. Currently 5-10 days although in many cases devices are repaired in a lot less time than this. We will always do our best on price and if you can show us a genuine quotation for a tablet or phone repair we will endeavour to beat it. As always, all repairs (excluding software repairs) carry a 12 months warranty from the repair becoming defective.

Please ask in our Tewkesbury store for details or contact us via our contact form on the website or by email or phone.

Windows 7 End of Life January 2020

Microsoft has reminded users of arguably it’s most successful operating systems Windows 7 that it will be ending support for this product on the 14th January 2020. Large corporate customers will most likely be given continued support by way of extension programs – but this has yet to be announced.

So what does this mean for you? Basically, nothing! Our advice in these situations has remained unchanged over the years:

You will no longer be given technical support by Microsoft, nor will they be releasing further updates for Windows 7 as development teams will abandon Windows 7 to be retasked.

Windows 7 will continue to function perfectly for a long time after this date.

Any security flaws in Windows 7 discovered after the end of life date will likely remain unpatched. This will present a very small increase in security vulnerability.

Eventually, new software will no longer be guaranteed to work with Windows 7.

Only when, you can no longer perform a task that you want to perform on Windows 7, should you consider changing to a new computer.

If you upgraded to Windows 10 when Microsoft were offering the free upgrade; but then reverted back to Windows 7 – you can go back to Windows 10 for free.

If you did not take advantage of the free upgrade at the time, then we can upgrade you to Windows 10 which may prove to be a more economical option than purchasing a new device.

Whatever you decide, call in to see us to discuss your options.

CSD Drops Smartphone & Tablet Repairs

After careful consideration to the needs of our customers, we have decided to no longer offer repairs to smartphones and tablets. This is due to the high cost of parts and time taken to carry out a professional repair. The price we therefore need to charge for these repairs compared to the replacement cost of many of the devices makes it not economical. We primarily specialise in repairs to Macbooks and Laptops as well as PCs and Imacs from software repairs to component level board repairs. It is to this specialism we have decided to concentrate on.

That is not to say you cannot find a company that can help you with your smartphone or tablet repair – just that we are not prepared to compromise on the quality of the repair.