Category Archives: News

Coronavirus Update 27th March – We Can Confirm We Are Now Open!

**** UPDATED 27-03-20 – WE ARE NOW OPEN FOR ALL REPAIRS AND SALES ***

After seeking clarification from the government on exceptions to retail closures guidance, we are pleased to confirm that we have been told that we fall under the category of retail exceptions ‘Hardware Shops and Equipment, plant and tool hire’ and can therefore remain open.

In light of this we are now open for sales or repairs. We are continuing with the measures that we had in place prior to the closure with some additional measures designed to protect ourselves and customers:-

All public contact areas are being cleaned with anti-viral solutions every hour.

There is hand sanitiser available for customers to use before and after visiting the shop should you wish.

All devices booked in are cleaned with anti-viral solutions before we work on them.

All devices are cleaned with anti-viral solutions when work is completed.

Payments under £30 (rising to £45 in April) will be made contactlessly where the cardholder has a contactless card. Payments over this amount or non-contactless will be made as ‘cardholder not present’ meaning no presentation of the card or contact with the card terminal for the customer. This is to reduce any contact with public surfaces. Where possible all receipts will be electronic only.

Only one customer at any one time in order to maintain social distancing measures will be allowed in the shop.

Government policy and guidance is changing (and being interpreted daily) so if there are any changes this information will be updated.

 

Corona Virus Update 24th March – Premises Closed to Retail but Open for Repairs

**** WE ARE OPEN FOR PRE-BOOKED REPAIRS (CALL OR BOOK ONLINE) AND TELEPHONE SALES ORDERS ***

We are currently seeking guidance on classification of essential businesses. As a huge number of people are now working from home and relying heavily on their computers to do this, we believe that we are providing essential services (not retail) in the same way the bicycle shops have been excluded from the retail shop closures.

In order to ensure compliance with this, the retail side of the business is NOT open. The premises are open however, for pre-booked computer repairs. These repairs can be sent to us as mail-in repairs or dropped off in person. But we would ask that these are pre-booked either online at the link below or via calling us to book the repair in. This is to ensure that you can literally drop the item off and leave, to minimise the time spent on the premises. You can book the repair online here: https://www.complexsystems.co.uk/mail-in-repair/mail-in-form/  or call us on 0330 088 1964

For product sales these can be purchased over the telephone and can be shipped to you.

As the situation changes or becomes clearer we will update these instructions.

Coronavirus Update – 23rd March 2020

As emailed to all customers a week or so ago, we thought we would include a copy of the email on our website in this post to reassure those customers who are new or perhaps did not receive the email:

We just wanted to let you know about the current measures in place regarding how we are dealing with the Coronavirus outbreak.

Currently, the business is open as usual.

All public contact areas are being cleaned with anti-viral solutions every hour.

There is hand sanitiser available for customers to use before and after visiting the shop should you wish.

All devices booked in are cleaned with anti-viral solutions before we work on them.

All devices are cleaned with anti-viral solutions when work is completed.

Further to this, if you are self-isolating or are unable or unwilling to venture out due to the outbreak, we are providing a local collect and return service so you can still get your devices repaired.
If you wish to use this service, you can either call us or book your repair yourself by going to http://www.sendyourmacbook.co.uk/ (don’t worry if your device is not a macbook its for all devices)

Once you have completed the simple form to book your repair on our system, we will call you to confirm the collection date/time. Please advise if you are self-isolating.

We will then attend to collect your device. If you are self-isolating we will contact you on arrival via phone and you can place the device outside your door for us to collect.

We will do the same when we return your device. We must be able to get hold of you at the time to collect and return your device. If we are unable to contact you at the time of collection or return – we will notify you of a missed collect/return and a new slot will need to be booked.

We will endeavour to operate a full or partial service until such time as Government measures prevent us doing so. Please be advised, that this is a rapidly changing situation and as such may change. We will notify you when or if our services are impacted.

Windows 7 End of Life January 2020

Microsoft has reminded users of arguably it’s most successful operating systems Windows 7 that it will be ending support for this product on the 14th January 2020. Large corporate customers will most likely be given continued support by way of extension programs – but this has yet to be announced.

So what does this mean for you? Basically, nothing! Our advice in these situations has remained unchanged over the years:

You will no longer be given technical support by Microsoft, nor will they be releasing further updates for Windows 7 as development teams will abandon Windows 7 to be retasked.

Windows 7 will continue to function perfectly for a long time after this date.

Any security flaws in Windows 7 discovered after the end of life date will likely remain unpatched. This will present a very small increase in security vulnerability.

Eventually, new software will no longer be guaranteed to work with Windows 7.

Only when, you can no longer perform a task that you want to perform on Windows 7, should you consider changing to a new computer.

If you upgraded to Windows 10 when Microsoft were offering the free upgrade; but then reverted back to Windows 7 – you can go back to Windows 10 for free.

If you did not take advantage of the free upgrade at the time, then we can upgrade you to Windows 10 which may prove to be a more economical option than purchasing a new device.

Whatever you decide, call in to see us to discuss your options.