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After seeking clarification from the government on exceptions to retail closures guidance, we are pleased to confirm that we have been told that we fall under the category of retail exceptions ‘Hardware Shops and Equipment, plant and tool hire’ and can therefore remain open.

In light of this we are now open for sales or repairs. We are continuing with the measures that we had in place prior to the closure with some additional measures designed to protect ourselves and customers:-

All public contact areas are being cleaned with anti-viral solutions every hour.

There is hand sanitiser available for customers to use before and after visiting the shop should you wish.

All devices booked in are cleaned with anti-viral solutions before we work on them.

All devices are cleaned with anti-viral solutions when work is completed.

Payments under £30 (rising to £45 in April) will be made contactlessly where the cardholder has a contactless card. Payments over this amount or non-contactless will be made as ‘cardholder not present’ meaning no presentation of the card or contact with the card terminal for the customer. This is to reduce any contact with public surfaces. Where possible all receipts will be electronic only.

Only one customer at any one time in order to maintain social distancing measures will be allowed in the shop.

Government policy and guidance is changing (and being interpreted daily) so if there are any changes this information will be updated.


Normal Opening Hours:

Monday – CLOSED
Tuesday – Friday – 9am -5pm
Saturday – 9am – 1pm
Sunday – Closed


Directly outside the shop there is a loading bay. This is policed by traffic wardens – put your hazard lights on if using!
Opposite there is free parking for up to 1 hour.
Alternatively there are a number of car parks in the town (pay and display from £1-2)

Address: (please note we are directly opposite Kevin Mace the Butchers)

Complex Systems Direct Ltd,
6 Barton Street,
GL20 5PP

0330 088 1964 – low cost from landlines and mobiles and often included in your call package
0870 471 1498






Serving customers in Tewkesbury, Gloucester, Cheltenham, Worcester, Pershore, Evesham, Malvern, Churchdown, Bredon, Forthampton and Nationwide

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