Diagnostics

We’ll look at your Device normally the same day we receive it. Our standard turn around time is typically within 5 working days and is often sooner.
In a hurry? We do offer an express service for an additional fee. If you are prepared to hang around and take a seat for a while, in most cases we can tell you the cost and time frame of repair while you wait or you can leave it with us whilst we diagnose the fault and we will tell you the cost and time frame of your repair – normally within an hour or two.

Please note the time to complete the repair is not known until the fault is diagnosed unless the fault is obvious.
Our Diagnostic charge is currently £35.00 per device. To express the diagnostic is an additional £15  – so if you are in a hurry and want us to get onto diagnosing your device right away in preference to our repair queue then it will cost £50 for the express diagnostic.

Please note we cannot express diagnose the fault on liquid spills or if your device has been looked at by you or someone else and incurred further damage that will make our tech’s life more difficult.

If you have taken the device apart or dropped it or subjected it to a liquid spill – please tell us we will likely find out anyway but it will help speed things up.

Why Can’t you figure out what’s wrong for free?

Some Repair companies claim to offer a free diagnostic but in the case of those we have researched, we found their terms and conditions state that if you do not agree to carry out the repair after the repair quote has been given, you will have to pay the hourly rate for the diagnostic so it’s not really free at all unless you pay for the repair. One way or another, you have to pay. That’s effectively the same way we charge, it’s just that we prefer to be straight and say it like it is.

OK, but even so, why won’t we offer free diagnosis? The reason is because to be 100% sure that the diagnosis of an unknown fault is correct, you have to replace the suspect part which means doing much of the work involved in the repair up front which costs us in time, test equipment costs and parts. If we offered a true, free diagnosis then we could not afford to work this way and like some other repair companies, would have to make a best guess without opening the machine up and confirming the fault, and that’s a false economy which we don’t believe is in our customer’s best interests.

It’s also important to note that the diagnostic fee is deducted from your total repair cost if you decide to proceed*. So in effect, you only pay a diagnostic fee is you choose NOT to proceed with the repair.

*The express service component part of the charge is not refundable.

Common Issues We Fix:

  • Liquid spill damage
  • Keys or trackpad not working
  • Not turning on
  • Running slow
  • Bad logic board
  • Cracked screen

All Other Issues

The above is what we see most. Based on years of experience and know-how, we will be able to fix your device regardless of the issue.

Honest Service

Our shop is based on honest business practices. Read more about our values here.