MAIL-IN FORM

Shipping Services:

DROP OFF IN PERSON

If you live locally or just want to bring your device to us in person you can! No need for an appointment (to speed up the process please complete step one though). Simply visit us during our opening hours (available on our website Contact Us page).

There is a loading bay directly outside our shop but this is under the jurisdiction of the parking wardens so leave boot up and hazard lights on. Or there is 1 hour free parking opposite if a space is free. Or there are a number of pay and display car parks near by.

RETURN SHIPPING ONLY

Return shipping costs £11.95 per item. If the box you sent the device in is not adequate in our opinion to protect the device from possible damage during shipping, we will replace the box for an additional £5.

COLLECT AND RETURN SHIPPING – YOU SUPPLY YOUR OWN PACKAGING

We can also collect and return your device anywhere in mainland UK using our courier or Post Office drop off service. We will email you pre-paid shipping labels to you for £24.95 (you will need to package your device so as to avoid damage in transit). Please email or contact us if you require this service. This service requires access to emails and a printer.

PACKAGING, COLLECT AND RETURN SHIPPING

If you do not have a box or packaging and want us to take care of sending you a box and collecting and returning the device from you, please email or contact us and we can send an appropriate box, packaging materials and prepaid shipping labels to you for £37.95. We can collect from you or you can drop it off at any Post Office.

In some cases a Diagnostic charge of £35 will apply and if you authorise the repair this is deducted from the total repair cost.